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Quick Help

Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

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Catalog Request - click here
Want to get a paper catalog?  Place it in your cart and check out, free of charge.  Select USPS 1st class mail, please.  Catalog item Would you rather browse an electronic version?  Click
Article rated 2.5/5.0
Finding your account
Having trouble logging in? 1.  Have you ever bought from Betterbee before?  If you have not, thank you for choosing us, and please use either Guest Checkout or Create a New Betterbee Account and Websi...
Article rated 2.4/5.0
Fumagilin, Apivar, Apiguard, Apistan to overseas locations
Unfortunately we are unable to sell medications and bee treatments outside the United States.  We apologize for the inconvenience.  -Betterbee
Article rated 3.3/5.0
International shipping
Betterbee is happy to ship orders to our international customers.  There are some restricted items such as medication, bee food, and  liquids that we cannot ship overseas.  Due to vario...
Article rated 3.2/5.0
Sanitary Certificate Wash bottles?
 These bottles are produced in a food safe environment and are considered ready to use.
Article rated 3.6/5.0
Error: No Shipping Methods Found when checking out
When you see "No Shipping Methods Found"   You have items in your cart that cannot ship together.  The usual items:    Package Bees Nucleus Colonies Queen Bees Unfolded Nuc Boxes   To fix this, make s...
Article rated 2.5/5.0

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